Safaricom, Kenya’s leading telecom provider, has responded to a customer’s question about why home Wi-Fi cannot be used while traveling. The customer noted that their home Wi-Fi network stops working outside the house, prompting Safaricom to explain the technical limitations. The company clarified that home Wi-Fi networks are typically configured to operate within a specific area, often limited by the range of the router. This means the signal may not reach beyond the home premises.
The explanation highlights that Wi-Fi networks are designed for local use, and extending coverage to public areas requires additional equipment or services. Safaricom suggested using mobile data or portable hotspots for connectivity while traveling. The response aims to address customer concerns while outlining the practical constraints of home network setups.
The issue has sparked discussions among users about the need for more flexible internet solutions. Some suggest that expanding home Wi-Fi coverage could be a growing demand as more people rely on internet access both at home and on the go. Safaricom’s response underscores the balance between technical feasibility and user expectations.
