Kenya Power announced it would use alternative communication channels after a global Microsoft outage disrupted its email services. The outage, which occurred on November 13, 2026, temporarily hindered the utility company’s ability to respond to customer inquiries via email. In a customer alert shared that night, Kenya Power apologized for the disruption and urged affected users to contact them through other available means. The company confirmed the issue stemmed from a broader technical failure affecting Microsoft’s email infrastructure. No official details were provided on the cause or expected resolution time for the outage. The incident highlights the growing reliance of public services on cloud-based platforms and the potential impact of such disruptions on daily operations. Kenya Power emphasized its commitment to restoring normal service as soon as possible. This is not the first time Microsoft’s services have faced global outages, though the scale and timing of this event have raised concerns about system resilience. The company has not yet issued a public statement regarding the incident.